Thanks to all who responded to my sub web and hosting issue. Let me update you and asked for some EXPERT advise, I am in a VERY DIFFICULT situation now and haven't got a clue who to talk to or what to do.
This is a copy of most of a letter that I sent to ONLINENIC, INC about our problem. It pretty much tells what has happened.
To Whom It May Concern:
We are not sure if you can help us or not but we just don’t know where to go or who to talk to.
We are having a SERIOUS problem with one of your customers who is a reseller.
IPowerWeb.com was a hosting service that we move to on the 18th of this month. We previously had been with a company for 4 years. We have owned this domain for 4 years and never moved until we upgraded our program that we use to maintain our website and our hosting company would not support the upgrade.
We decided to move to iPowerWeb.com and was told that they supported Front Page and sub webs. The move went fine and we choose to change registrar’s and changed to iPowerWeb who we now understand is a reseller of your service “Onlinenic” as twocows or something like that.
This is what is happening to us. We uploaded our web to their server and our sub web would NOT work. They were NOT able to correct the problem and we had done everything they asked us to do on our end.
After several days of this problem they tell us that they do NOT support sub webs! After talking with the technical supervisor we decided to ask for our money back and move somewhere else where they would support our sub web. They agreed to credit our credit card for the year that we had paid for up front.
We found a new hosting company that day and called them to change DNS numbers because we were told they did NOT have an administrative account for us to do it because they were resellers and it was like being one customer so we gave them the DNS numbers to put in. By the next afternoon it was pointing to the new server but with problems. There were DNS numbers in for the new server and the iPower servers as well. We called them about this and by now we was quite angry with all this down time and their lack of help to resolve this issue.
They said they would correct it and instead of taking out their DNS numbers they took out the new DNS numbers and put their numbers BACK IN! When we called them about this they said they had resubmitted the change the day before and everything would be working the next day. Well, instead of it working ALL the new server numbers were removed and everything was back to iPowerweb DNS numbers.
We also requested at the time of the move to change registrar to Easycgi.com and we have received both letters requesting us to approve. This had been done three days ago. When we called iPowerWeb back about the DNS numbers being changed back to them we was told they couldn’t do anything because the service was LOCKED and there was nothing they could do for us! Our site has been down since the 18th of May when this all started. The move to Easycgi.com was initiated on May 23, 2003 and everything is still pointing to iPowerWeb and the registrar were told is LOCKED! Please can anything be done to expedite this matter?
We believe because of how angry we got they are doing this deliberately. It is hard to believe that they could make these kinds of errors and cause this long of a delay. They have TOTAL control over peoples domains and leave people without a way to correct the problem.
Please could you advise us on how to get this resolved so we may have our domain working once again.
We have NOT heard anything from this company either. I tried to telephone them the phone rang about 30-40 times then a continious beep! I tried to fax them this and when the fax answered it didn't send my report said "fax was out of paper".
I found a site called : "National Arbitration Forum" and faxed them a copy of this letter with all the DNS number involved that was this morning. I am at a LOSS for what to do. This company iPowerWeb is ANTI Bill Gates and FP and I really believe they are doing this intentionally....Does anyone have any suggestions of what I can do? Sure would appreciate any input or guidance. This has just been a nightmare that never seems to end. Site has been down now since May 18th!
Donna a.k.a. gramme